Shipping policy

• Processing Time

Orders are processed within 1-5 business days after payment is confirmed. You will receive a confirmation email with tracking information once your order has shipped!

• Domestic Shipping (United States) 

We ship via USPS and/or UPS. Estimated delivery times vary by service selected at checkout. Mochi's Wish is not responsible for carrier delays once your package has left our facility.

• Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment through the carrier's website.

• Incorrect Addresses 

Please ensure your shipping address is correct before completing your order. Mochi's Wish is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an undeliverable address, we will contact you to arrange reshipment at your expense.

• Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Mochi's Wish is not responsible for lost or stolen packages. Please contact your local carrier or file a claim directly with them.